RETURNS & REFUNDS
Purchasing Information
These terms and conditions apply to all online purchases made through our website. Prices listed online may differ from those in our retail stores. Sale prices offered in-store are exclusive to those locations and cannot be price-matched online.
Please note that online purchases cannot be returned to our retail stores.
Shipping costs for dispatched orders are non-refundable.
How to Make a Return
All returns must be completed using our Return Form.
Please download and complete the form, then include it inside your parcel with the item you are returning.
Return Address:
Zagarra Shoes
Unit 1/95–99 Silverwater Road
Silverwater NSW 2128
Australia
Please ensure the completed Return Form is included inside your parcel so we can identify and process your return efficiently.
Customers are responsible for arranging and paying for return postage.
You have 30 days from the fulfilment date of your order to return your item.
Return Instructions
To help ensure your return is processed smoothly:
- Return shoes in their original packaging.
- Place the shoe box inside a protective parcel bag or shipping box.
- Do not attach postage labels or tape directly to the shoe box.
- Include your completed Return Form inside the parcel.
If a postage label is attached directly to the shoe box, a $15 processing fee may be deducted from your refund or store credit.
We recommend using a tracked postage service, as Zagarra is not responsible for parcels lost or damaged in transit.
Returns Policy
Return and Exchange Period
Items must be returned within 30 days from the fulfilment date of your order.
All original packaging must remain intact, and items must be unworn and in their original condition.
All return postage expenses are the responsibility of the customer unless the item is confirmed to be faulty.
Full-Price Items
Full-price items are eligible for:
✅ Refund
✅ Exchange
✅ Store credit
Sale Items
Items discounted by more than 20%: Eligible for an exchange or store credit only.
Final Sale items: Cannot be returned for a refund, exchange or store credit unless the item is faulty.
Faulty Goods
If you believe your item is faulty, please contact us before returning it.
We may request photographs or ask you to return the product for assessment. If the item is confirmed to be faulty, Zagarra will cover the reasonable return postage costs.
Approved refunds are generally processed within 2–3 business days. Your bank or payment provider may take additional time to complete the transaction.