RETURNS & REFUNDS
Purchasing Information
These terms and conditions apply to the online purchase of all products from our website. Prices on our website are as listed and may differ to the prices in our retail stores. Sale prices in our retail stores will only be available in those stores and cannot be price matched on our website. Online purchases cannot be returned to our retail stores.
Please note: Shipping costs of already dispatched orders are non-refundable.
How to make a return
Returns can be made by emailing at zagarraonline@gmail.com and providing your name, customer number and reason for return (must be done in accordance with our returns policy listed below).
If you would like a return processed at a faster pace please send the product back directly to our warehouse facility:
Address:
Zagarra Pty Ltd
Unit 1/95-99 Silverwater Road
Silverwater NSW 2128
Please complete the RETURN FORM and send it along with the shoes so that the refund can be processed. (subject to policy listed below).
RETURNS INFORMATION
At Zagarra we want you to be completely happy with your purchase although we understand that occasionally you will place an order for something that does not fit or suit. We offer refunds and full credit exchanges in line with the policies below. When you receive your new Zagarra shoes we recommend you to try them on somewhere where they won't get damaged in any way such as a carpet surface. If they do show signs of wear or damage we may decline your refund. In this unlikely event, we will let you know via email and return your shoes to you.
RETURNS POLICY
Return & Exchange Period
Please return the item within 14 days of receiving your purchase if you wish to return or exchange any of your items. All original packaging needs to remain intact.
Full Price Items
For full-price items, Zagarra offers the following options: refund, exchange, or store credit. Please note that all postage expenses for returns are the responsibility of the customer.
Sale items
For sale items with a discount of 10-20% off, returns are eligible for a refund or store credit.
For items with a discount greater than 20% off, we offer exchanges or store credit only. Refunds are not available for these items.
Final Sale
If a shoe is purchased at 'Final Sale', the sale is final. No refunds, exchanges or credit available unless faulty.
Faulty Goods
On the rare occasion where a product may be faulty, we will ask you to send the product back to us for assessment. If the product is genuinely faulty, Zagarra will not charge you for the cost of returning the goods.
*Please allow 2-3 business days for the funds to process and appear on your credit card statement, some banks and credit unions take additional days to process the transaction once we have sent the advice to you.