RETURNS & REFUNDS

Purchasing Information

These terms and conditions apply to all online purchases made through our website. Prices listed online may differ from those in our retail stores. Sale prices offered in-store are exclusive to those locations and cannot be price-matched online.

Please note: Online purchases cannot be returned to our retail stores.
Shipping costs for dispatched orders are non-refundable.

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How to Make a Return

We offer two easy ways to return your order:

Option 1: Online Returns Portal (Recommended)

Use our convenient online returns portal to lodge your return request.

When using the portal:

  • ✅ Free returns when selecting Store Credit or Exchange

  • 💳 Refunds will incur a $12.95 return shipping fee, which will be deducted from your refund

The portal will guide you through each step and provide a pre-paid return label.
You have 30 days from the fulfillment date of your order to request a return.

Option 2: Manual Return Form

You can also return your item using our RETURN FORM
Simply complete the form and send it, along with your item, to the address below:

Return Address:
Zagarra Shoes
Unit 1/95-99 Silverwater Road
Silverwater NSW 2128

Please ensure the form is included inside your parcel to help us process your return efficiently.

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Return Instructions

To ensure a smooth and efficient return process:

  • Return shoes in their original packaging placed inside a parcel bag

  • Do not affix the return label directly to the shoe box

  • If a label is attached to the shoe box, a $15 processing fee will be deducted from your return

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Returns Policy

Return & Exchange Period

Items must be returned within 30 days from the fulfillment date of your order.
All original packaging must remain intact.

All postage expenses for manual returns are the responsibility of the customer.
Free returns are available when applying for store credit or an exchange through our online returns portal.

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Full Price Items

You may choose from:

  • ✅ Refund 

  • ✅ Exchange (free return when using the online portal)

  • ✅ Store Credit (free return when using the online portal)

Sale Items

  • 10–20% off: Eligible for refund, exchange or store credit

  • More than 20% off: Eligible for exchange or store credit only

  • Final Sale: No refunds, exchanges, or credits unless the item is faulty

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Faulty Goods

If you believe your item is faulty, please contact us before returning.
We may ask you to send the product back for assessment.
If confirmed faulty, Zagarra will cover all return postage costs.

Refunds are processed within 2–3 business days once approved.
(Some banks may take additional days to complete the transaction.)

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