Women’s Footwear FAQs

Delivery

We are pleased to offer FREE standard shipping within Australia for all orders over $100. Delivery to New Zealand is standard $18 AUD for all orders. Delivery to USA, UK and Europe is a standard fee of $28 AUD.

AllAustralian orders are delivered using Star Track. Standard delivery to metropolitan areas usually takes 2-5 business days from the date of dispatch.
Please allow up to 8 days for delivery to regional areas.
All NewZealand orders are delivered using Australia Post/DHL Standard delivery to metropolitan areas usually takes 3-4 business days from the date of dispatch.
Please allow up to 6 days for delivery to regional areas.
All USA,UK, and Europe orders are delivered by DHL and usually takes 5 days.

Due to our quick turnaround process, it's important you contact us on 130 868 869 as soon as you realise there's a mistake. Please note that there is a very small timeframe in which we can request this change. Alternatively, try contacting StarTrack on 13 23 45 to track your order and change your address.

You should be contacted within 1 business day via email with a tracking number. You can use this to trace your order on the StarTrack website.

Yes! Simply select ‘Click & Collect” when placing your order and you can pick up from any of our Sydney Stores. Please arrange a time so a store member can attend to you if you wish to try the shoe in-store as well.

Returns

We understand that sometimes a product just doesn't fit, that’s why we offer free 30 day returns for all orders.
If you wish to receive a REFUND for your purchase, your item must meet
these guidelines:

-Purchased within the last 30 days
-Unworn, undamaged, and unmarked
-In their original condition and
-In the original packaging and shoe box (we consider this part of the item).
-Zagarra does not accept returns after 30 days from the date of purchase.

Depending on your method of delivery, it can take up to 10 working days for your returned goods to arrive at the Zagarra warehouse. Once the goods have been received, they will be evaluated to see if they are eligible for a refund, this process can take 4-6 business days. You will be notified by email if the refund is approved, and it will then be processed by our Finance team. Depending on your banking institution, your refund will appear in your account approximately 1-7 business days after it has been processed. We may decline to offer a refund if the products are marked, damaged, show signs of wear or do not have their original and undamaged packaging. For more information regarding refunds, please see our Returns Policy.

For sure. We understand that the correct fit is very important to you. Please email us or contact us on 130 868 869 and speak to one of our friendly support team members to assist you with your query.

Payments

Zagarra accepts MASTERCARD, VISA and Paypal. Zagarra also accepts the payment options from Afterpay, Zippay, Klarna, Openpay and Humm.

Yes! Zagarra understands that the safety of your personal information is extremely important to you. We use globally accepted best practice electronic and physical security measures and devices to protect your personal data and credit card information from unauthorised access. For more information regarding the security of your personal information, please read our Privacy Policy.

PayPal is a payment method for online purchases enabling buyers and purchasers to send and receive money online. PayPal has over 100-million-member accounts in over 190 countries. One advantage of using PayPal is that it offers faster, safer, and easier checkouts and promises to protect customers from revealing their credit card information to the merchant. For more information, please visit the PayPal website.

General

While we try our best to describe the fit details and size chart on our website, but to ensure that you find a shoe that fits, please have a live chat, or call us on 130 868 869. We offer shoes in varying widths and cater to both Wide and Narrow feet. Most of our shoes come with arch support and some even come with removable Orthotic footbed. Most of our shoes come in European full sizes as the sizing is much closer compared to Australian/American sizes. If you are unsure about sizing, see our Size Chart.

The stock on our website is an accurate reflection of the stock we have in our warehouse. Please contact our Customer Service team if you'd like to know if, or when, we'll get any additional stock of that shoe.

On the bottom of every newsletter, we send there is an "Unsubscribe" link. Simply click "Unsubscribe" and it's as easy as that. We'll be sorry to see you go, however you can always re-subscribe at any time so you can be the first to know about sales and subscriber-only promotions.

We do keep an eye on our competitors’ prices but due to our generous fast delivery and 30-day free return policies; we don’t match the short-term price changes of other retailers. We do offer end of season sales, so if you're after a bargain, check out our sale page!

Customers who have spent $100 in the preceding 12 months will enjoy VIP benefits. We are still working on the VIP program, but soon you should be able to see your VIP Status in your customer portal.

Most of our styles are genuine leather and can be cleaned with a quality leather cleaner (we do always advise a patch test first). Some of our styles are machine washable, this will be stated in the product description.